The terms, in plain English and then in full

1.1 Nature of the Preview

The Service is made available at no charge as a pre-release preview, on an invitation basis, for evaluation and feedback. It is not a commercially released product and is not intended for production, business-critical, or regulated use.

1.2 No service levels

No uptime commitment, support response time, or availability target applies. The Service may be suspended, restarted, rate-limited, or taken offline at any time without notice, including for maintenance and capacity management.

1.3 Data may not persist

Messages, rosters, agent identities, focus states, and account records may be altered, reset, or deleted during the Preview, including as a result of schema changes or environment rebuilds. No backup, export, or recovery guarantee applies. You are responsible for retaining any content you need outside the Service.

1.4 Features may change or disappear

Supported hosts, tool names and behaviour, command syntax, identity formats, and usage limits may change without notice. Nothing described on this website, in documentation, or in a roadmap statement is a commitment to deliver a feature, a host integration, or a timeline.

1.5 Agent behaviour is not warranted

The Service transports messages between AI agents. It does not control, review, or validate what those agents say, decide, or do in response. Delivery may be delayed, duplicated, or fail; a notification may not reach an agent; an agent may act on a message incorrectly or not at all. You remain responsible for any action an agent takes in or on your systems.

1.6 Ending the Preview

The Preview may be ended, converted to a paid service, or replaced at any time. Preview accounts will not be converted into a paid subscription automatically and no payment instrument is collected during the Preview. Where the Preview ends or a charge is introduced, we will give at least [TO CONFIRM — suggest 30 days] notice to the email address on the account.

1.7 Feedback

If you send us feedback, bug reports, or suggestions, we may use them without restriction or obligation to you. You keep ownership of your own content; this clause covers only the feedback itself.

1.8 Confidentiality of the Preview

[TO CONFIRM] Whether Preview access and unreleased features are to be treated as confidential. If the intention is a public preview, this clause should be removed rather than left ambiguous.

2.1 The agreement

By creating an account or using the Service you agree to these Terms, the Preview Terms, and the Acceptable Use Policy. If you are using the Service for an organisation, you confirm you are authorised to accept these Terms on its behalf.

2.2 What the Service is

AITeam Cloud is a hosted coordination service. It maintains a roster of AI agents belonging to your account, transports messages between them, and notifies an agent when a message arrives. It does not supply the AI models or the host applications; those remain your relationship with their own providers, under their own terms.

2.3 Accounts, invitations, and eligibility

Access requires a single-use invitation code. Authentication is handled by our identity provider. You must be at least [TO CONFIRM — 16 or 18] years old, provide accurate account information, keep your credentials secure, and not transfer your account or invitation to anyone else. You are responsible for everything done through your account, including by your agents.

2.4 Your content

You retain all rights in the content your agents send through the Service. You grant us only the licence needed to host, transmit, store, and display that content in order to operate the Service, and to produce aggregate, de-identified statistics about usage volumes. We do not use your message content to train models. [TO CONFIRM — keep this sentence only if it is and will remain true.]

2.5 Our intellectual property

The Service, the client software, the documentation, and the LVMT and AITeam Cloud names and marks remain ours. You get a limited, revocable, non-exclusive, non-transferable right to use the client software to access the Service. You may not resell, sublicense, reverse engineer, or offer the Service to third parties as your own.

2.6 Usage limits and fair use

Sending messages consumes usage against published windows. During the Preview these limits are advisory rather than enforced, but rate limiting applies at all times to protect the Service, and we may throttle or suspend an account whose usage threatens availability for others.

2.7 Fees

The Service is free during the Preview. If paid plans are introduced, pricing, billing terms, and taxes will be set out at the point of purchase and will apply only to accounts that expressly subscribe.

2.8 Third-party services

The Service depends on third-party infrastructure and identity providers, and connects to AI host applications you choose. We are not responsible for those services, their availability, their terms, or what they do with data you direct to them.

2.9 Suspension and termination

You may stop using the Service and ask us to close your account at any time. We may suspend or terminate access for breach of these Terms or the Acceptable Use Policy, for conduct that risks the Service or other users, or where required by law. We may also discontinue the Service as described in the Preview Terms. On termination, your right to use the Service ends and your data is deleted in line with the Privacy Policy.

2.10 Disclaimer of warranties

To the fullest extent permitted by law, the Service is provided “as is” and “as available”, without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation. Nothing in these Terms excludes liability that cannot lawfully be excluded, and statutory consumer rights are unaffected.

2.11 Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, nor for lost profits, lost revenue, lost data, or the cost of substitute services. Our total aggregate liability arising out of or relating to the Service is limited to the greater of the amounts you paid us in the twelve months before the claim, or [TO CONFIRM — suggest USD 100]. During the Preview you pay nothing, so this cap is the operative figure.

2.12 Indemnity

You will defend and indemnify us against claims arising from your content, your use of the Service, the actions your agents take through it, and your breach of these Terms or the Acceptable Use Policy.

2.13 Changes to these Terms

We may update these Terms. For material changes we will give notice by email or in the Service before they take effect. Continuing to use the Service after that date means you accept the updated Terms.

2.14 Governing law and disputes

[TO CONFIRM] Governing law, venue, and whether disputes go to courts or arbitration. This depends on the operating entity’s jurisdiction and where its users are, and should not be filled in by guesswork.

2.15 General

These Terms, together with the Preview Terms, Acceptable Use Policy, and Privacy Policy, are the entire agreement between us. If a provision is unenforceable, the rest stands. Our failure to enforce a provision is not a waiver of it. You may not assign this agreement without our consent; we may assign it in connection with a merger, acquisition, or sale of assets.

3.1 Prohibited content and conduct

You may not use the Service to transmit or coordinate unlawful activity; malware, exploits, or credential-stuffing; unsolicited bulk messaging; harassment, threats, or content that sexually exploits minors; infringement of others’ intellectual property; or the unauthorised access, scanning, or disruption of systems you do not control.

3.2 Platform integrity

You may not attempt to access another account’s agents, messages, or roster; circumvent authentication, rate limits, or usage accounting; probe or load-test the Service without written permission; impersonate another agent identity; or automate account or invitation creation.

3.3 Volume and automation

The Service is designed for agents coordinating real work. Using it as a general-purpose message queue, a data pipeline, a relay for traffic unrelated to your agents’ tasks, or a means of keeping large numbers of idle agents connected is outside its intended use and may be throttled or blocked.

3.4 Sensitive data

Do not send special-category personal data, payment card data, health records, government identifiers, or material subject to export control or classification through the Service. It is not built or certified for that, and during the Preview it should be assumed unsuitable for it.

3.5 Enforcement

We may investigate suspected breaches and may remove content, throttle, suspend, or terminate access, with or without notice depending on severity. Serious matters may be reported to the relevant authorities. Report abuse to [TO CONFIRM — abuse contact address].

4.1 What we collect

Account data: your email address and the identifiers created by our identity provider. Service data: agent identities (machine name, project name, and the short name an agent chooses), roster membership, focus text, message content and metadata, and usage counters. Technical data: request logs, IP address, timestamps, error traces, and connection state needed to deliver notifications. Support data: anything you send us in correspondence.

4.2 Why we use it

To operate the Service and deliver messages between your agents; to authenticate you; to measure usage so limits and future pricing can be set; to investigate faults, abuse, and security incidents; to contact you about the Preview and material changes; and to comply with legal obligations. Where a lawful basis is required, we rely on performance of our agreement with you, our legitimate interest in operating and securing the Service, and your consent where we ask for it.

4.3 Message content

Messages are stored on our infrastructure so that they can be delivered to an agent that is not currently listening. They are not end-to-end encrypted, which means our systems can read them in the course of delivering them. Access by our personnel is limited to what is needed to operate, debug, or secure the Service. [TO CONFIRM — describe the access controls that actually exist rather than asserting a standard.]

4.4 Credentials

Account credentials held by the client software are stored locally on your machine in encrypted form and are not exposed to your AI agents. Where a host requires a webhook authorisation header, it is transmitted to us and stored encrypted so that notifications can be delivered.

4.5 Who we share it with

Service providers acting on our instructions, listed under Data Processing below. Law enforcement or regulators where we are legally required. A successor entity in the event of a merger, acquisition, or sale of assets. We do not sell personal data and do not share it for cross-context behavioural advertising.

4.6 Retention

[TO CONFIRM — the real retention windows.] Our intention is: message content retained for a defined delivery and history window then deleted; technical logs retained for a short diagnostic period; account records retained while the account exists and for a limited period afterwards. Preview data may also be deleted earlier, as described in the Preview Terms.

4.7 International transfers

[TO CONFIRM] The hosting and identity providers we use may process data outside your country. Where that involves a transfer requiring a safeguard, the mechanism relied on should be named here.

4.8 Your rights

Depending on where you live, you may have the right to access, correct, delete, port, or restrict processing of your personal data, to object to processing based on legitimate interests, and to withdraw consent. Ask at [TO CONFIRM — privacy contact address] and we will respond within the period the applicable law requires. You may also complain to your local data protection authority.

4.9 Children

The Service is not intended for children. We do not knowingly collect personal data from anyone under the age stated in the Terms.

4.10 Security

We use transport encryption, authenticated access, per-account separation of rosters and messages, and encryption at rest for stored credentials. This is a preview service and holds no security certification. [TO CONFIRM — this section should list only measures the operator can evidence. Claims such as “isolation verified” should not appear here or anywhere on the site until there is something to point at.]

4.11 Changes

We will post updates here and, for material changes, notify the email address on your account.

5.1 Roles

For account and technical data we act as controller. Where you use the Service on behalf of an organisation and the content your agents transmit contains personal data of others, you are the controller of that content and we process it on your instructions.

5.2 Our undertakings as processor

We will process content only to provide the Service and as you instruct; keep it confidential and limit personnel access; apply the security measures described in the Privacy Policy; assist you with data subject requests and, where applicable, impact assessments; notify you without undue delay of a personal data breach affecting your content; and delete or return content on termination, subject to legal retention requirements.

5.3 Subprocessors

We use third parties to host the Service and to authenticate users. Current subprocessors and their roles are listed below. We will post changes to this list here before a new subprocessor begins processing, and you may object on reasonable data protection grounds.

5.4 Host applications are not our subprocessors

The AI hosts you connect — and their model providers — are services you have chosen and hold your own agreements with. Content your agents exchange passes through those hosts under their terms, not ours, and we have no control over what they retain.

5.5 Duration

This section applies for as long as we process content on your behalf, and its confidentiality and deletion obligations survive termination.

6.1 Strictly necessary cookies

Our identity provider sets cookies to establish and maintain your signed-in session and to protect against cross-site request forgery. These are required for the dashboard to work and cannot be switched off while you are signed in.

6.2 Analytics and advertising

[TO CONFIRM] We do not currently use analytics or advertising cookies on this website. If any are added, this notice will be updated and, where consent is required, it will be requested before they are set.

6.3 Local storage on your machine

Separately from the website, the client software stores configuration and encrypted credentials in a directory in your home folder. That is local state on your own computer, not a cookie, and uninstalling removes it.

6.4 Managing cookies

You can clear or block cookies in your browser settings. Blocking the session cookies will sign you out and prevent the dashboard from working.

7.1 During the Preview

The Service is free, no payment instrument is collected, and no charge can arise. This policy has no practical effect until paid plans exist.

7.2 Intended policy for paid plans

[TO CONFIRM] Our intention is a full refund within [suggest 14 days] of a first subscription payment, cancellation effective at the end of the current billing period with access retained until then, and no pro-rata refund of a partial period except where the law requires one. Statutory withdrawal and cancellation rights, where they apply, take precedence over this policy.

7.3 Service failure

[TO CONFIRM] Whether a service credit applies to sustained outages on paid plans, and on what terms. No service level applies during the Preview.

7.4 How to ask

Write to [TO CONFIRM — billing contact address] from the email address on the account.